Netcall plc (NET LN)

Netcall plc designs, develops, sells, and markets communications, workforce management, and business process management software and services to the healthcare, public, and private sectors in the United Kingdom and internationally. It offers multichannel contact center solutions, including response management, IVR and speech recognition, call back and queue management, unified agent desktop, wallboard reporting, streamlined and integrated workflows and systems, and automated and personalized bi-directional process driven communication and alerts. The company also provides workforce optimization solutions, such as workforce management, quality management, agent evaluation, screen and voice recording, customer survey, and speech analytics, as well as resource management services; and customer and patient self-services through assisted channels comprising email, Web forms, two way SMS, live chat, Web chat, social chat, call back, and social media. In addition, it offers case, records, and document management; patient appointment management cycle; and interactive voice response payment solutions, as well as front desk operator services. Further, the company provides professional, deployment, and support services. Netcall plc was incorporated in 1984 and is based in Hemel Hempstead, the United Kingdom.