Specialist in Indian Banking and Economic Research

Hemindra Hazari

<ul>
<li>Erstwhile Citibank India's retail customers are high-income, high spending and demand excellent customer service</li>
<li>In FY2022, as per the latest data, Axis Bank has the dubious distinction of becoming the customer complaints market leader in private sector banking</li>
<li>If Axis Bank does not improve its customer service, erstwhile Citibank's lucrative retail customers will flee to competitors</li>
</ul>


Erstwhile Citibank India's retail customers are high-income, high spending and demand excellent customer service
In FY2022, as per the latest data, Axis Bank has the dubious distinction of becoming the customer complaints market leader in private sector banking
If Axis Bank does not improve its customer service, erstwhile Citibank's lucrative retail customers will flee to competitors


Will Citi’s Retail Customers Stick with Axis Bank, the Private Sector Market Leader in Complaints?

Pan-Asia Index Rebalances/ Events/ Delta One, Periscope Analytics

Brian Freitas

Pan-Asia Index Rebalances/ Events/ Delta One

Periscope Analytics

Periscope Analytics focuses on event-driven trades across Asia Pacific and provides comprehensive, timely and systematic coverage of index changes to major Asia Pacific indices in a structured manner.

The analysis includes forecasted inclusions and exclusions to all major Asian indices that have significant amount of tracking assets, including estimates of passive buy/sell flow on the stocks. The service also provides commentary and impact of market consultations, ground rule changes, and other events (IPOs, spin-offs, M&A) that could lead to index changes and passive flow.

Periscope Analytics works with multi-strategy hedge funds, proprietary trading firms, stat arb trading groups and long-only investors that invest and trade in the Asia Pacific region with the data being used to trade index rebalances, avoid pre-positioning and passive flow, and to time entry into and exit from stocks.

Event-Driven Trades Across Asia Pacific

Event-Driven

<ul>
<li>There were a bunch of rebalances across different index families that were implemented at the close of trading on Friday.</li>
<li>The coming week is quieter though there are a couple of ad hoc rebalances for the <a href="https://www.smartkarma.com/entities/korea-stock-exchange-kospi-200-index" target="_blank" data-smartkarma-citation="entities:26021:1" rel="noopener">Korea Stock Exchange Kospi 200 Index (KOSPI2 INDEX)</a> and <a href="https://www.smartkarma.com/entities/kosdaq-150-index" target="_blank" data-smartkarma-citation="entities:31077:1" rel="noopener">KOSDAQ 150 Index (KOSDQ150 INDEX)</a>. </li>
<li>Yet another week of inflows to <a href="https://www.smartkarma.com/entities/tracker-fund-of-hong-kong-ltd" target="_blank" data-smartkarma-citation="entities:29257:1" rel="noopener">Tracker Fund of Hong Kong Ltd (2800 HK)</a> as the number of units outstanding is nearly the highest over the last couple of years.</li>
</ul>


There were a bunch of rebalances across different index families that were implemented at the close of trading on Friday.
The coming week is quieter though there are a couple of ad hoc rebalances for the Korea Stock Exchange Kospi 200 Index (KOSPI2 INDEX) and KOSDAQ 150 Index (KOSDQ150 INDEX). 
Yet another week of inflows to Tracker Fund of Hong Kong Ltd (2800 HK) as the number of units outstanding is nearly the highest over the last couple of years.


Index Rebalance & ETF Flow Recap: HSCEI, HSTECH, STAR50, KOSDAQ150, CPSE/CNXBANK, Kenedix Merger

<ul>
<li>The <a href="https://www.smartkarma.com/entities/cpse-etf" target="_blank" data-smartkarma-citation="entities:28191:1" rel="noopener">CPSE ETF (CPSEBE IN)</a> and <a href="https://www.smartkarma.com/entities/nifty-bank-index" target="_blank" data-smartkarma-citation="entities:26811:1" rel="noopener">Nifty Bank Index (NSEBANK INDEX)</a> will have its quarterly rebalancing at the close on 29 June.</li>
<li>There are no constituent changes for the indices in June but there will be capping and float changes for the stocks and there is a reasonable impact on many stocks.</li>
<li>Both indices have performed well over the recent past and active investors can take advantage of the passive flows to increase or decrease existing positions.</li>
</ul>


The CPSE ETF (CPSEBE IN) and Nifty Bank Index (NSEBANK INDEX) will have its quarterly rebalancing at the close on 29 June.
There are no constituent changes for the indices in June but there will be capping and float changes for the stocks and there is a reasonable impact on many stocks.
Both indices have performed well over the recent past and active investors can take advantage of the passive flows to increase or decrease existing positions.


CPSE / CNXBANK Index Rebalance Preview: Capping Changes in June

APAC IPOs & Placements, Aequitas Research

Ethan Aw

APAC IPOs & Placements

IPOs and Placements coverage across Asia Pacific

Aequitas Research

We cover all listing across the Asia Pacific along with follow-up placements. As of Dec 2020, our team had covered 539 IPOs with a hit rate of 73.5% and 685 placements with a hit rate of 66.8%.

We combine fundamental bottom-up views with our proprietary quantitative framework to provide a holistic coverage across new listings and placements. Our coverage includes pre-IPO notes before the deal is launched, follow-up analysis once the deal is live and post-listing trading analysis as well.

Equity Capital Markets

SBFC Finance Limited / Equity Capital Markets

<ul>
<li>
<a href="https://www.smartkarma.com/entities/sbfc-finance-limited" target="_blank" data-smartkarma-citation="entities:36713:1" rel="noopener">SBFC Finance Limited (1547353D IN)</a><a href="https://www.smartkarma.com/entities/sbfc-finance-limited" target="_blank" data-smartkarma-citation="entities:36713:1" rel="noopener"> </a>is looking to raise up to US$145m in its upcoming India IPO. </li>
<li>SBFC Finance is a systematically important, non-deposit taking non-banking finance company (NBFC-ND-SI), offering secured MSME Loans and Loans against Gold. </li>
<li>Even through COVID-19, it had managed to more than double its AUM through its branch expansion efforts. However, its NIM declined over the track record period and profitability growth slowed. </li>
</ul>



SBFC Finance Limited (1547353D IN) is looking to raise up to US$145m in its upcoming India IPO. 
SBFC Finance is a systematically important, non-deposit taking non-banking finance company (NBFC-ND-SI), offering secured MSME Loans and Loans against Gold. 
Even through COVID-19, it had managed to more than double its AUM through its branch expansion efforts. However, its NIM declined over the track record period and profitability growth slowed. 


SBFC Finance Pre-IPO - Has Grown Fast While Maintaining Asset Quality

<ul>
<li>Obnoxious video of bank official abusing staff for not meeting unrealistic sales targets</li>
<li>Issue is widely prevalent in the private sector financial system demonstrating poor leadership, communicational and motivational training</li>
<li>Setting aggressive sales target results in mis-selling, undermines confidence in the financial system and regulatory intervention may impact profitability.</li>
</ul>


Obnoxious video of bank official abusing staff for not meeting unrealistic sales targets
Issue is widely prevalent in the private sector financial system demonstrating poor leadership, communicational and motivational training
Setting aggressive sales target results in mis-selling, undermines confidence in the financial system and regulatory intervention may impact profitability.


Yet Another Instance of Toxic Work Culture in Private Sector Banks

India

HDFC Bank Ltd. offers a wide range of services to the global corporate sector. The Bank provides corporate banking and custodial services and is active in the treasury and capital markets. HDFC also markets project advisory services and capital market products such as Global Deposit Receipts, Euro currency loans, and Euro currency bonds.

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HDFC Bank (HDFCB IN)

Will Citi’s Retail Customers Stick with Axis Bank, the Private Sector Market Leader in Complaints?

In the absence of any clarity from Axis Bank on the unprecedentedly high levels of customer complaints, retaining erstwhile Citibank's retail...

Hemindra Hazari

Index Rebalance & ETF Flow Recap: HSCEI, HSTECH, STAR50, KOSDAQ150, CPSE/CNXBANK, Kenedix Merger

This recap highlights Insights covering Asian index rebalances (announcements/ forecasts/ IPO Fast Entry/ M&A driven changes). We also highlight...

Brian Freitas

CPSE / CNXBANK Index Rebalance Preview: Capping Changes in June

There are no constituent changes for the indices but there are capping and float changes that will lead to large impact flows on quite a few...

Brian Freitas

SBFC Finance Pre-IPO - Has Grown Fast While Maintaining Asset Quality

SBFC Finance Limited (1547353D IN) is looking to raise up to US$145m in its upcoming India IPO. Even through COVID-19, it had managed to more than...

Ethan Aw

Yet Another Instance of Toxic Work Culture in Private Sector Banks

It would be naïve to believe that this incident is an anomaly. Banking can ill-afford the consequences of oppressed staff and reguires regulatory...

Hemindra Hazari

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